Privacy Policy

Mexican Food Memories respects your privacy and is committed to protecting your personal data. This privacy policy notice is for the website Mexicanfoodmemories.co.uk and governs the privacy of those who use it.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. It also details how we use and store your information should you engage in our services.

We DO NOT give any data to third parties for marketing purposes. We do not sell data. We do not share data unless compelled by law. We only ask for personal information if it’s needed to provide a service.  We collect only the data which we think is necessary for us to provide you with the best service.

Please note that we are not responsible for any third party’s websites, plug-ins or applications. Should you visit any of these, for example, by clicking an external link, be sure to check their Privacy Policy.

Who We Are

We are Mexicanfoodmemories.co.uk. References in this policy to “I”, “our”, “we”, “us” are referring to Mexicanfoodmemories.co.uk.  if you feel there is a problem with the way we are handling your data, you have the right to complain by sending an email to karla@mexicanfoodmemories.co.uk

Data Collected Whilst Using This Website

Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful basis:

  • Consent: We will collect your data when you have given us clear consent to use personal data for a specific purpose, in order for us to carry out the services you have requested.
  • Legitimate Interest: We will process your data to enable us to  deliver the best service for you & your business.

If you complete any Contact Forms or Quote Forms on our website, we collect identity data (first and last name, company name), contact data (email and phone number) and any informative data that you choose to give us, such as details on the services you require or your budget for our services. We do not share your information with third parties.

We use Google Analytics in order to optimise user experience on our website. This involves the use of ‘cookies’ which provide us with technical data such as the pages you visit, time spend on each page, your general location, browser, etc. Google has its own GDPR information which you can view on Google’s website. Our Google Analytics data is stored (on Google Analytics) indefinitely. You can choose to hide your identity in your browser and can also turn off cookies should you not wish to be tracked.

We also may use Google Adwords which tracks traffic to the website as with Analytics. We may occasionally use Google remarketing to advertise across web sites. Google may show ads across websites that you are visiting. These ads shown across other websites are based on your past visits to our website by using cookies. You can opt out of remarketing campaigns by visiting Google’s Ads Settings page.

Also, with the idea of optimising your user experience we use Facebook Pixel. This involves the use of ‘cookies’ which provide us with technical data such as how you navigate our website, what info you visit on the site, etc. Facebook has its own GDPR information which you can view on Facebook’s website. Facebook pixel data is stored (on Facebook) indefinitely. You can choose to hide your identity in your browser and can also turn off cookies should you not wish to be tracked.

We DO NOT give any data to third parties for marketing purposes. We do not sell data. We do not share data unless compelled by law. We only ask for personal information if it’s needed to provide a service.  We collect only the data which we think is necessary for us to provide you with the best service.

Data Collected When Agreeing to Using Our Website / Service

If you have agreed to using our services, in addition to the above, we may also collect professional data and aggregated data.

Information and correspondence emails may be stored until the contract between us is terminated, or if you request (in writing) to have them amended or deleted.

Stored data may include:
Name, address, phone numbers, email, third party login details including website access, Google Analytics, Google Adwords, SendinBlue, Facebook Pixel, business Social Networking accounts. Payment details are never stored.

Please see our Terms & Conditions page for further details of Terms & Conditions once you have agreed to using our services.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How Is Your Personal Data Collected?

  1. Direct Interaction – You give us your information directly by completing a website form, or via correspondence with us by email, phone, etc.
  2. Automated technologies – As explained in ‘Data Collected Whilst Using This Website’, we may collect analytical data to help us optimise our website’s user experience.

How We Use Your Data

We use your data in order for us to provide the services you have requested. We use your data for analytics purposes, for example to gauge which pages of the website you view. We never give out your data to third parties other than when necessary for the running of our services (eg. if the website host needs to access the website to fix an issue). We never give out any data for marketing purposes.

Where We Store Information

We may store your personal information on our email programmes (Gmail), on Google Drive, in Documents on our own computers, in our accounting software, in a physical card indexing system and on Sendinblue (the latter stores name and email only). We may also use Amazon Storage, Dropbox for storing website content and performing backups.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who Has Access To Your Information?

There is very limited access to your information. There are only two staff members, who are security aware. Other access is from essential third parties/sub-contractors who have access to limited information. They only process your personal data on our instructions and they are subject to a duty of confidentiality. For example, our accountants can access our accounting software which contains invoices, names, addresses, emails and phone numbers. Our website hosts (Siteground) are GDPR compliant. Google’s support teams are often given access to your Google Analytics and Adwords accounts in order for them to help optimise the accounts. We are very security conscious and do not give out any details for third party marketing purposes.

What rights you have over your data

Under the GDPR your rights are as follows:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • the right to withdraw consent

To summarise, you can contact us to see what personal data we store about you and how we use it and store it. You can request for any of your details to be changed or removed. If you would like to implement any of the rights above, please contact us. You can read more about your rights in detail here.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Data Security and Protection

Our website is SSL secure (https). We ensure the security of any personal information we hold by using secure data storage technologies & precise procedures in how we store, access & manage that information.  This includes strong password protection, encryption software & up to date anti-virus protection.

Should we ever be made aware of a data breach, we will inform all affected clients.

If you have login details to accounts such as domain, hosting or website login, email accounts, Google Analytics or Adwords, it is your responsibility to make sure all login details are held securely and not passed on. Passwords should be strong, secure and hard to guess. They should be changed regularly for additional security. If someone guesses your password and logs into your admin console or email accounts without your permission, then it is your responsibility to inform the relevant authority.

Our contact information

Karla Zazueta

karla@mexicanfoodmemories.co.uk

Questions

We try to be fully transparent in how we collect and store your personal data. If you have any queries at all, please contact us.

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